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FAQ / Support General Q: When do I receive my login info after registering for my free practice trading account? A: Your login information will be provided by email within minutes after you request the free 30 day foreign currency practice trading account. Before you can practice trading, you must download the Global Trading System platform. Total time for downloading is about 1 to 3 minutes. Technical Q: How do I download the Global Trading System? How do I contact FX Solutions if I am having a problem with the Global Trading System? A: Instructions for downloading the Global Trading System and FAQs can be found at http://www.fxsolutions.com/download/. If you are having a problem with the trading platform, contact us immediately by email or by phone. The telephone number is +1 800-969-8365 (may not be available in all countries, alternate phone number is +1 201 345-2210). We are open 24 hrs a day from Sunday at 16:00 EST to Friday at 16:30 EST. Q: What are the minimum system requirements for the GTS? A: The minimum system requirements are the following:
Q: Will the GTS work on my Apple computer? A: Intel Macs: Yes, you must use either Parallels or Boot Camp. Power-PC Macs: You must use Virtual PC 7 or above Account Info Q: What is the sign-up process for opening a live self-traded account? A: The sign-up process for a live account is a simple 4-step process:
Q: How do I send funds to open up a Forex trading account? A: Funds to open up a Forex trading account with FX Solutions can be provided by wire, by check or through electronic payment by PayPal. ยป More information on depositing funds Q: How do I withdraw funds and is there any cost to do so? How long will it be before I get my funds? A: First download the withdraw form ( Trading Q: What hours are the dealing desk open? A: The dealing desk is open between Sunday 16:00 to Friday 16:30 Eastern Standard Time (GMT-5). Q: Why must I pay interest and/or when do I get interest and who determines the amount of the interest? A: In the spot Forex market trades settle in two business days. If a trader sells 10,000 euros on Tuesday, the trader must deliver 10,000 euros on Thursday unless the position is held open and rolled over to the next value date. As a service to our traders, FX Solutions automatically rolls over all open positions to the next settlement date at 5:00 PM Eastern Standard Time. Roll over involves exchanging the expiring position for a position expiring the following settlement date. The positions being exchanged are not valued at the same price. If a trader is long the currency bearing the higher interest rate, the position "being sold" is worth more than the position being acquired. The reverse is also true; if a trader is short the currency bearing the higher interest rate, the trader is acquiring a position worth more than the one "being sold". The amount of the difference varies based on the currency pair, the interest rate differential between the two currencies, and fluctuates day to day. At 5:00 PM each day, funds are subtracted from or added to accounts with open positions because of this automatic roll over. On Wednesdays, the amount added or subtracted to an account as a result of rolling over a position is three times the usual amount. This "3-Day" rollover accounts for settlement of trades through the weekend period. When there are bank holidays in either settlement country the normal roll schedule does not apply. |
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 GTS ProGTS Pro represents the next generation of trading platforms with enhanced functionality and additional new features. Learn more. |
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, 115K) then follow the instructions, fill out the form completely, sign it, and fax it back to us at +1 201-345-2211. If we receive the request before 11 AM EST the funds are sent back to you that day; if the request is received after 11 AM EST they are sent back to you the following day. If you request your withdrawal to be sent back to you in check form there is no fee. If you request a wire transfer, there is a $40 fee.